Moving home and looking to stop your service?  Answer the questions below and we'll get you on your way.

Moving house

Guide to moving home
  • When to tell us you're moving
    Let us know you're moving home 10 days before you move.
  • What to tell us
    We'll need to know the date you are moving out (service stopped) and contact details so we can send you your final bill.
  • Are there any cancellation fees?
    If you stop your plan before the end of the term and switch to another energy retailer, an early termination fee may apply. Check with by calling us on 1300 761 390 or email us at
  • Does supply services at my new address?
    We supply services to a lot of locations, so chances are we're available at your new place!  If you'd like to double-check, call us on 1300 761 390 or email us at
  • How do I supply my final meter reading?
    If you have a smart meter you don't need to do anything as we'll get your reading automatically.  If  your meter isn't smart, please call us on  1300 761 390 and we'll record the meter read.  If you final meter reading seems unusual compared to what you've typically used at this address, we may need to send a technican to confirm your reading.  Be aware, that there is a fee for this which will be added to your final bill.